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TO: |
Local Advisory Council |
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THROUGH: |
Jay Fox, Executive Director |
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FROM: |
Nichol Bourdeaux, Chief Planning and Engagement |
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PRESENTER(S): |
Cindy Medford, Manager of Customer Service |
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TITLE:
title
Constituent and Customer Service - 2024 Annual Report
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Information Only
BACKGROUND:
The Utah Public Transit District Act requires UTA to have an office of constituent services to receive communications from customers, to maintain a log of customer comments, and provide a report to the Board, management, and the Local Advisory Council. UTA’s Customer Service Department performs these functions required in statute. Comments are reported to the Board and the Local Advisory Council annually through the Constituent and Customer Service Report. The report includes an overview of the previous year’s constituent comments and statistics.
DISCUSSION:
The attached report summarizes the 2024 customer comments, including quantity, manner received, and subject matter. This data is presented to the agency to ensure customer input is incorporated into the UTA processes and service delivery.
ALTERNATIVES:
N/A
FISCAL IMPACT:
N/A
ATTACHMENTS:
2024 Annual Constituent and Customer Comments Report