TO:
Board of Trustees
THROUGH:
Jay Fox, Executive Director
FROM:
Nichol Bourdeaux, Chief Planning and Engagement Officer
PRESENTER(S):
Cindy Medford, Manager of Customer Service
TITLE:
title
Constituent and Customer Service - 2024 Annual Report
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Informational item for discussion
BACKGROUND:
As per the Public Transit District Act, the UTA Board of Trustees facilitates hearing and responding to and keeping a log of customer comments through the UTA Customer Service Department. Comments are reported to the Board and the Local Advisory Council annually through the Constituent and Customer Service Report. The report includes an overview of the previous year’s constituent comments and statistics.
DISCUSSION:
The attached report summarizes the 2024 customer comments, including quantity, manner received, and subject matter. This data is presented to the agency to ensure customer input is incorporated into UTA processes and service delivery.
ALTERNATIVES:
N/A
FISCAL IMPACT:
ATTACHMENTS:
2024 Customer Comments Report