TO:
Local Advisory Council
THROUGH:
Jay Fox, Executive Director
FROM:
Nichol Bourdeaux, Chief Planning and Engagement Officer
PRESENTER(S):
Cindy Medford, Manager of Customer Service
TITLE:
title
Constituent and Customer Service - 2025 Annual Report
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Informational Item for review
BACKGROUND:
As per the Public Transit Act, an annual report of the Constituent and Customer Service comments from the previous year is provided to the UTA Local Advisory Council.
DISCUSSION:
The attached report summarizes the 2025 customer comments, including quantity and subject matter. The data is presented to the agency to ensure customer input is incorporated into UTA processes and service delivery.
ALTERNATIVES:
N/A
FISCAL IMPACT:
ATTACHMENTS:
2025 Customer Comment Report