TO:
Board of Trustees
THROUGH:
Jay Fox, Executive Director
FROM:
Nichol Bourdeaux, Chief Planning and Engagement Officer
PRESENTER(S):
Russ Fox, Director of Planning
G.J. Labonty, Manager of Customer Experience
TITLE:
title
Customer Experience Program Update
end
AGENDA ITEM TYPE:
Discussion
RECOMMENDATION:
Informational report for discussion
BACKGROUND:
Since being established in 2018, the Customer Experience Team has been working on tasks that have laid the foundation for updating all the wayfinding across the UTA system (Complete Master Plan, Capital Budget, etc.)
DISCUSSION:
This presentation will be a high-level description of just a few of the tasks and responsibilities that the Customer Experience Team works on day-to-day.
ALTERNATIVES:
N/A
FISCAL IMPACT:
Annual Capital Budget - $1.5 M
ATTACHMENTS:
none