TO:
Board of Trustees
THROUGH:
Jay Fox, Executive Director
FROM:
PRESENTER(S):
Kim Shanklin, Chief of Staff
TITLE:
title
Strategic Plan Minute: Customer Experience - Planned Service Disruptions
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Informational report for discussion
BACKGROUND:
At the end of 2022, UTA adopted its 2022-2030 Strategic Goals and Objectives. The strategic minute provides an update on one of the five UTA strategic priorities - Quality of Life, Customer Experience, Organizational Excellence, Community Support, and Economic Return.
DISCUSSION:
This strategic minute highlights our Exceeding Customer Expectations strategic priority. This initiative is led by our Planning & Engagement Office and is focused on improving coordination around service disruptions.
ALTERNATIVES:
N/A
FISCAL IMPACT:
ATTACHMENTS:
None