TO:
Audit Committee
FROM:
Annette Royle, Chief of Board Strategy & Governance
PRESENTER(S):
Johanna Goss, Senior Internal Auditor
Nichol Bourdeaux, Chief Planning & Engagement Officer
TITLE:
title
Customer Support Governance Audit Report (26-01)
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Informational report for discussion.
BACKGROUND:
The 2026 Internal Audit Plan included audit engagement 26-01 Customer Support Governance. UTA’s Customer Service Department is under the leadership of the Planning and Engagement Office. The Customer Service team works with customers in person, over the phone, and through computer communications to ensure a positive experience, provide accurate service information, and offer tailored support to customers’ needs. The department is also responsible for assisting customers in finding items that have been lost and collected from UTA property.
DISCUSSION:
This audit evaluated the governance and risk management activities of the department. Internal Audit will report on observations and recommendations from the audit.
ALTERNATIVES:
Not applicable
FISCAL IMPACT:
ATTACHMENTS:
Customer Support Governance Report (26-01)