TO:
Board of Trustees
THROUGH:
Jay Fox, Executive Director
FROM:
Nichol Bourdeaux, Chief Planning and Engagement Officer
PRESENTER(S):
GJ LaBonty, Manager of Customer Experience
TITLE:
title
Detours and Disruptions Customer Communication Strategy Project
end
AGENDA ITEM TYPE:
Discussion
RECOMMENDATION:
Informational item for discussion
BACKGROUND:
This project is a Corporate Strategic Goal for the Planning and Engagement Office. The purpose of the project is to study and research the topic (both internally and with peer agencies) to understand what the current state looks like as well as best practices. The project will make recommendations to improve internal communication processes as well as communication with the public when there are detours and service disruptions across all modes, all with the customer as the focus. This project will also put forth the framework for an agency SOP addressing the issues and how UTA should typically respond to these incidents.
DISCUSSION:
Presentation about the current state of the project and next steps.
ALTERNATIVES:
N/A
FISCAL IMPACT:
This work is supported by contractor HNTB with $233,000 billed to MSP 294 and funded in 2024.
ATTACHMENTS:
None