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TO: |
Board of Trustees |
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THROUGH: |
Jay Fox, Executive Director |
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FROM: |
Nichol Bourdeaux, Chief Planning & Engagement Officer |
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PRESENTER(S): |
Megan Waters, Community Engagement Director |
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TITLE:
title
Transit Education Overview
end
AGENDA ITEM TYPE:
Discussion
RECOMMENDATION:
Informational item for discussion
BACKGROUND:
For this presentation, the Planning & Engagement Office is answering the question: “How does one learn to use the UTA system?” We will highlight a variety of programs and efforts from across the organization related to supporting current and future riders in learning, navigating, and successfully riding UTA public transit services.
DISCUSSION:
The discussion will include an overview of programs and efforts that support communities, riders, and potential future riders in learning UTA. The team will highlight:
• Travel Training Program
• Ambassador Programs
o TRAX Ambassador Program
o SGR/Event Ambassadors
o Airport Customer Service Staff
• Customer Service Support
• Community Engagement Support
• Marketing and Communications Efforts
• Fare Program Partners
• Customer Experience Action Plan
ALTERNATIVES:
N/A
FISCAL IMPACT:
N/A
ATTACHMENTS:
None