TO:
Board of Trustees
THROUGH:
Jay Fox, Executive Director
FROM:
PRESENTER(S):
TITLE:
title
Strategic Plan Minute: Exceeding Customer Expectations - Establishing Customer Experience Baseline: Legal Services Survey
end
AGENDA ITEM TYPE:
Report
RECOMMENDATION:
Informational report for discussion
BACKGROUND:
At the end of 2022, UTA adopted its 2022-2030 Strategic Goals and Objectives. The strategic minute provides an update on one of the five UTA strategic priorities - Quality of Life, Customer Experience, Organizational Excellence, Community Support, and Economic Return.
DISCUSSION:
This strategic minute highlights our strategic priority; Exceeding Customer Expectations. UTA strives for all our customers to have an amazing experience and that includes our internal customers. This strategic initiative is owned by our legal team who are contracted through the attorney general’s office. While our partners from the attorney general’s office are not required to participate in UTA’s organizational excellence management systems they have opted to apply our systems to their work. They have a strategic initiative to conduct a customer survey, establish a benchmark by mid-year and work towards improving their services and experiences based on feedback received from their customers. This report highlights milestones that have been completed.
ALTERNATIVES:
N/A
FISCAL IMPACT:
ATTACHMENTS:
None